{
  "generatedAt": "2026-10-01T00:00:00.000Z",
  "runHash": "demo-20260901",
  "config": {
    "currency": "USD",
    "ordersPerMonth": 5000,
    "loadedHourUsd": 45,
    "rates": {
      "manualMinutes": 5,
      "dailyFollowupMinutes": 15,
      "cleanupMinutes": 90,
      "investigationMinutes": 45,
      "duplicateActivationCostUsd": 12,
      "arpuUsd": 65
    },
    "thresholds": {
      "retryWindowHours": 24,
      "stuckAfterHours": 72,
      "duplicateWindowMinutes": 10
    }
  },
  "findings": [
    {
      "id": "R01",
      "title": "Fallout de aprovisionamiento sin reintento",
      "severity": "critical",
      "affectedOrders": 400,
      "shareOfOrders": 0.08,
      "evidence": [
        {
          "orderRef": "ORD-1005",
          "eventIds": [],
          "note": "ACT-70005 termina en failed (HUB_TIMEOUT); el siguiente intento llega 60 h después."
        },
        {
          "orderRef": "ORD-1100",
          "eventIds": [],
          "note": "Sin intento posterior dentro de la ventana de 24 h."
        }
      ],
      "impact": { "hoursMonth": 283.3, "usdMonth": 12750, "revenueAtRiskUsd": 0 },
      "recommendation": "Reintentar automáticamente con backoff antes de enviar el pedido a la cola manual."
    },
    {
      "id": "R02",
      "title": "Chequeo manual de capacidad por atributo faltante",
      "severity": "critical",
      "affectedOrders": 5000,
      "shareOfOrders": 1,
      "evidence": [
        {
          "orderRef": "ORD-1005",
          "eventIds": [],
          "note": "SPEC-SKYHOME-200 no define capacity_profile; el proceso abre una tarea manual de 5 minutos."
        }
      ],
      "impact": { "hoursMonth": 416.7, "usdMonth": 18750, "revenueAtRiskUsd": 0 },
      "recommendation": "Agregar capacity_profile al spec y automatizar la asignación de haz en el aprovisionamiento."
    },
    {
      "id": "R03",
      "title": "Timer de BPM vence sin compensación",
      "severity": "critical",
      "affectedOrders": 150,
      "shareOfOrders": 0.03,
      "evidence": [
        {
          "orderRef": "ORD-1400",
          "eventIds": [],
          "note": "activation_timer expira a las 48 h; no hay compensación ni evento posterior."
        }
      ],
      "impact": { "hoursMonth": 313.4, "usdMonth": 14104, "revenueAtRiskUsd": 3250 },
      "recommendation": "Compensar el timer: cerrar o reencolar el pedido a las 48 h en lugar de dejarlo abierto."
    },
    {
      "id": "R04",
      "title": "Reintento del OMS duplica la orden de servicio",
      "severity": "medium",
      "affectedOrders": 20,
      "shareOfOrders": 0.004,
      "evidence": [
        {
          "orderRef": "ORD-1005",
          "eventIds": [],
          "note": "SO-20005 y SO-30005, mismo pedido y mismo spec, creadas por el reintento."
        }
      ],
      "impact": { "hoursMonth": 30, "usdMonth": 1590, "revenueAtRiskUsd": 0 },
      "recommendation": "Hacer el reintento idempotente por clave de orden y spec."
    },
    {
      "id": "R05",
      "title": "Sin identificador de correlación end-to-end",
      "severity": "critical",
      "affectedOrders": 300,
      "shareOfOrders": 0.06,
      "evidence": [
        {
          "orderRef": "ORD-1550",
          "eventIds": [],
          "note": "El intento ACT-70550 no lleva so_ref; solo se une por serial SN-900550."
        }
      ],
      "impact": { "hoursMonth": 225, "usdMonth": 10125, "revenueAtRiskUsd": 0 },
      "recommendation": "Propagar un id de correlación común desde la orden hasta el intento de aprovisionamiento."
    }
  ],
  "journeys": [
    {
      "orderRef": "ORD-1005",
      "segments": [
        {
          "system": "CAT",
          "from": "2026-09-01T00:44:06.000Z",
          "to": "2026-09-01T00:47:06.000Z",
          "kind": "work",
          "state": "VALIDATED"
        },
        {
          "system": "BPM",
          "from": "2026-09-01T00:47:06.000Z",
          "to": "2026-09-01T02:41:06.000Z",
          "kind": "wait",
          "state": "MANUAL_CAPACITY_CHECK",
          "actor": "human"
        },
        {
          "system": "OMS",
          "from": "2026-09-01T02:44:06.000Z",
          "to": "2026-09-01T02:44:36.000Z",
          "kind": "work",
          "state": "DECOMPOSED"
        },
        {
          "system": "BPM",
          "from": "2026-09-01T03:39:54.000Z",
          "to": "2026-09-01T09:39:54.000Z",
          "kind": "work",
          "state": "INSTALLED",
          "actor": "partner"
        },
        {
          "system": "PROV",
          "from": "2026-09-01T09:41:06.000Z",
          "to": "2026-09-01T09:41:36.000Z",
          "kind": "work",
          "state": "HUB_TIMEOUT"
        },
        {
          "system": "PROV",
          "from": "2026-09-01T09:41:36.000Z",
          "to": "2026-09-03T21:41:06.000Z",
          "kind": "gap",
          "state": "NO_EVENT"
        },
        {
          "system": "OMS",
          "from": "2026-09-03T21:41:06.000Z",
          "to": "2026-09-03T21:41:16.000Z",
          "kind": "work",
          "state": "RETRY_CREATED_DUPLICATE"
        },
        {
          "system": "PROV",
          "from": "2026-09-03T21:41:06.000Z",
          "to": "2026-09-03T21:41:46.000Z",
          "kind": "work",
          "state": "ACTIVE"
        }
      ],
      "findings": ["R01", "R02", "R04"],
      "correlation": { "strong": true, "gaps": [] }
    }
  ]
}